Why the Traditional Method of Running an Oral and Maxillofacial Surgery Practice is no Longer Effective and Competitive When it Comes to Dental Implant Services

Elimination of Non-Value Adding Activities: attempt to allow the patient to have continuous flow during the visit:

After mapping the value stream, you can then move to the final step: eliminating the non-value adding activities found in the previous step to create a continuous flow for the entire patient’s visit. The way to begin is by specifying how each aspect of work is to be conducted through standardization. Make each part of every job clearly spelled out so that there are no questions as to what to do, where to find information or resources, and make it so that every employee is trained in every area. To better understand this concept, it is basically eliminating the “ individual human impact ” on routine tasks. This means no matter who does things such as answer the phones, put information into the computer, grab basic tools, and so on the outcome will meet the same standard. Having nearly any employee be able to do nearly any job helps on days when a team member is sick, leaves their job, or is just tied up somewhere else in the office so that workflow remains as seamless as possible.

Set your practice daily activities based on lean principles of Flow, Takt, Pull, and Zero Defects

Fig 11- Just-in-time operating system

Flow Principle: Link all of the processes in the office so all of the information (e.g. surgical notes, insurance letters and forms, product orders and invoices) move through the practice without idle times.

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Volume 22.6