Why the Traditional Method of Running an Oral and Maxillofacial Surgery Practice is no Longer Effective and Competitive When it Comes to Dental Implant Services

• Processes are transferrable: a process that works well in one practice can easily be transferred to another
• Well-designed processes can be mathematically monitored: tracking numbers leads to traceable, provable results
• Stress is reduced when employees know exactly what their jobs require

Fig 8- Measuring the opportunity for Operational Excellence

Mapping the Value Stream:

This means following the exact routes your patients go through from the initial moment they request care from the initial phone call all the way to their final checkout. Understanding where the non-value adding activities start, even if it is from the first phone call, can be significant in improving your practice’s processes.

For example, evaluate your telephone situation at your practice. The first thing to realize with the phones is that the phone is the practice’s first connection with the outside world. With this in mind, never put the wrong person in charge of answering the phone. This person is the one who is handling the first interactions with established patients and potential new patients, which in turn means their involvement in this process can impact growth or decline of your business. Investing time for training and financial investment to find a quality worker make good business sense. This might mean expecting

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Volume 22.6